Mon-Fri 8:00 A.M. to 5:00 P.M. Central Time.
- January 1
- May 30
- July 4
- September 5
- November 24-25
- December 26
Blank Orders: Stock items ordered without an imprint are priced at EQP. Blank orders received by 1:00 P.M. CT, may ship within 24-hours pending inventory, credit approval and packaging requirements. Contact Ariel for above catalog quantities, same- day shipping, or CPSIA tracking labels on blank orders. Blank EOS is not available.
Verbal Orders: Acceptable for catalog and/ or random sample requests only.
Less Than Catalog Minimum: $35.00(v) per stock order.
Above Catalog Quantities:Contact Ariel for pricing and stock availablility.
Over/Under Runs: 5% over/under possible. Quantities shipped are invoiced. Exact quantity request is available at $25.00(v) charge.
Cancellations: $32.00(v) per order inaddition to any costs incurred up to the time of cancellation.
Claims: Contact Ariel within 30 calendar days of original shipment. Also see Returns section.
Co-op Programs: Available on stock items only. Co-op quote does not guarantee inventory. Contact Ariel for quote details.
Production Time For Stock Items: Five business days for catalog quantities up to 2500 imprints, pending imprinting method, stock availability, proof approval, and credit approval.
Rush Service: One-day, two-day and three-day rush services may be available upon request for most stock items. Production capacity, inventory, imprinting method and total number of imprints, may limit rush availability. Order submission deadlines apply. Proof is waived for one-day and two-day rush orders and may not have proof edits. A one-day rush charge of $0.40(v) per imprint is applied. Same-day rush is available on certain items, with a charge of $0.50(v) per imprint. Contact Ariel for full details and rush service availability.
Samples: Random sample orders totaling up to $10(z) are sent at no charge, when a valid shipper account number is provided. A shipper account number is required for samples shipping outside the USA, for freight and duties/taxes charges. Samples ship within 24-48 hours of order receipt. Contact Ariel for same day sample requests.
Artwork E-Mail: firstname.lastname@example.org
Art Requirements: Adobe Illustrator or Photoshop files in a format of: AI, EPS, TIFF, BMP, or PDF compatible with PC platform and fonts converted to outlines (vector curves). Archive or Compression formats: .ZIP (zip encoded) - acceptable PC format OR .SIT (stuffit encoded) - acceptable Mac format.
Bitmap (resolution based) art must be at least 600 DPI at imprint size, with a preference for 1200 DPI. Purchase order number must be referenced in the email subject line. No half-tones, gradients or faxed artwork. Multi-Color Artwork Files: For registration purposes include color composite. FTP site availabel by request only.
Recreating Artwork: May be available at Art Department’s discretion. $50.00(v) per hour, one-hour minimum. Art charges are advised in advance of correcting art. Ariel assumes the sender of the artwork has obtained all logo authorization before submitting.
Typesetting: $15.00(v) for straight type, $25.00(v) for curved type or font matching. One typesetting charge per order. Normal setup charge(s) apply.
Imprint Size: Artwork is sized to the maximum imprint area, unless otherwise requested. Due to the orientation of some logos, artwork may be resized and smaller than the imprint area.
Proof Edits: After initial proof is completed, one proof edit is provided at no charge. Any additional proof edit requests by the customer may incur a charge of $10.00(v) per edit.
Imprint: Defined as one-color, one-location each time ink is transferred onto an item, with the exception of four-color process.
Plates: Plates are archived for two years. Setup Charge: $55.00(v) per color/ logo/ plate. Re-Setup Charge: $20.00(v) per color/ logo/ plate when previous order is less than two years before current reorder. Pad Print Run Charge: $0.25(v) per color/location after the first imprint, per piece. Gel Pad Print Run Charge: $0.50(v) per color/location after the first imprint, per piece.
Used for larger imprint areas on flat and/or fabric items (including bags).
Setup Charge: $55.00(v) per color/ logo/ screen. Re-Setup Charge: $20.00(v) per color/ logo/ screen when previous order is less than two years before current reorder. Run Charge: $0.40(v) per color/location after the first imprint, per piece.
Four-Color Process/ Heat Transfer:
Used for photo quality printing on certain fabric items. Requires 7-10 business days after proof approval and credit release. Minimum: 250 piece minimum. Setup: Waived for 2015 on CMYK/Four-Color Heat Transfer artwork. Logos in spot color format or those requiring PMS matches may incur additional charges. Contact the Ariel for details. Application charge: $1.00(v) per location, per transfer.
Digital Full-Color Printing: Available for selected items only. See item details. Production time 5-8 business days following art approval.
Setup: $55.00 (v) per art, per location Run Charge: $0.45(v) per location, per piece
Ink Color Change: $20.00(v) per change, per logo/plate/screen.
Metallic Ink Imprints: Due to packaging requirements, a $0.20(v) per item fee applies for bulk packed items.
PMS Imprint Colors: $55.00(v) per color, per order. A PMS color is matched as close as possible. Absolute color match is not guaranteed due to product surface and color.
Proofs and Confirmations
Art Proof and Confirmation: Are sent via email at no charge 1-2 business days after receipt of order and workable art. Approval of artwork and pricing is required before production and ship dates are scheduled. Late art approval my delay production. A proof is sent on every imprinted order, except for exact re-orders, same-day, one-day and two day rush orders, and orders indicating no proof is needed.
Exact Re-orders: A proof is not sent for exact repeat orders unless specifically requested on PO.
Same-day, One-day & Two-day Rush Orders: No proof is sent. All other orders requesting “proof waived” with artwork concerns or pricing discrepancies will require approval prior to production. For orders with proofs waived, a Ship Date Confirmation is sent with a courtesy layout.
Rush Order Proofs: Three-day and four-day rush orders will receive an art proof unless “Proof Waived” is indicated on the PO. Proofs for same-day, one-day and two-day rush orders are automatically waived. Rush services may not be available on all items and/ or imprinting methods. Please contact Ariel to confirm rush availability and pricing.
Pre Production Proof (PPP)/Spec Sample/Digital Proof: Purchase order required. Applicable charges are invoiced. Digital proofs require an additional $25.00(v) processing fee. Please contact Ariel for specific detail including charges and production time for stock and non-stock items.
Virtual/ Mockup Proofs: Purchase order not required. However, processing time may vary as in-house orders take priority. Charges may apply pending complexity, number of items, and/ or art modifications. A PDF with logo placement is used as the virtual/ mockup proof. Self-serve Virtual Sample and PDF Templates are also available at arielpremium.com.
Shipping Methods: UPS, FedEx or truck line by request.
Other Shipping Methods: USPS is available for APO addresses only. Package tracking may not be available.
Canada Shipments: Are shipped duties/taxes, freight and brokerage pre-paid, unless otherwise noted on PO, and with an alternative shipper account number provided. Pricing is in USD. Visit arielpremium.com for FOB Ontario, Canadian pricing. Contact Ariel to for applicable duties/taxes.
Destinations outside USA and Canada: Contact Customer Service for details as additional charges and/or restrictions may apply. Ariel is not responsible for any delivery delays due to Customs clearing processes.
**Note: Billing information is required for all orders shipping on a 3rd party shipper account number. Orders intended for Mexico must ship to a broker in the USA.
“Dangerous Goods” air shipment: Some products such as hand sanitizers are classified as “dangerous goods” due to alcohol content. Air shipment of these products will incur additional charges. Please see individual product page for details.
C.O.D. Orders: Not Available
Returns: Must have Return Authorization Number for Ariel to accept delivery. Please contact Ariel before returning any merchandise. A $32.00(v) restocking fee may apply for blank goods.
Drop/Split Shipments: $10.00(v) per address after first address, plus freight charges. A $32.00(v) repackaging fee for split addresses not received with the initial order.
Individual Item Packaging: Stress relievers are generally bulk packaged. Packaging for all other items is included in product detail. Factory reserves the right to poly-bag any product at no charge. To individually poly-bag bulk shipped items a charge of $0.20(v) per item is applied. Specific packaging requirements, beyond one piece per poly-bag may be available at additional charges. Please contact Ariel for quote.
Incorrect Shipping Address/Account: $32.00(v) per destination plus additional carrier charges per package for addresses corrected and/or changed.
Trademark Usage: Trademarks, logos, etc. illustrated do not indicate endorsement. Imprints shown herein are to demonstrate printing ability. We reserve the right to use all printing images in our advertising and displays unless otherwise notified in writing at the time of order.
CPSIA and Product Safety: Ariel products are safety tested and meet U.S. market standards for promotional products. Our products are intended for adult and general use and not intended for children under 3-years. CPSIA (Consumer Product Safety Improvement Act), testing is completed on various products. CPSIA is not pre-labeled on most items. Orders intended for children 12-years or younger require a CPSIA tracking label imprint in order to be in compliance with CPSIA. This additional imprint is $0.13(v) per item for gel items and $0.08(v) for all other products. For a product safety testing results, visit arielpremium.com and click on the Safety Report link. Products may be embossed or labeled with country of origin and/or Ariel copyright/patent information.
Product Uniformity: Product color, design, texture, and /or density may vary with inventory replenishments. Imprinting methods used are adjusted by hand-eye coordination. While every effort is made for imprint consistency, a totally uniform imprint on each piece cannot be guaranteed.
Pricing and Product Availability: Product pricing fluctuations, substitutions, and/ or discontinuations may occur. Please visit arielpremium.com for current item information.
Custom Shape/ Color and Non-stock: Non-stock and Custom created and/or custom altered items are produced overseas. Please contact our Special Orders Department for details.
Stock Imprint Colors
Note: An absolute color match is not guaranteed.
Important Info: Metallic Ink Imprints: Due to packaging requirements, a $0.20(v) per item fee applies for bulk packed items.
If stock art is used in addition to a second side imprint, a run charge of $.25(v) will occur. Unless the product is described to include a one color stock face/ art.
See this Stock Art page for stock art reference.